// T & C's //

Terms and Conditions

1. All block booking payments are non-refundable. In exceptional circumstances and at the instructor’s discretion any refunds that are to be made should be directly with the instructor, not Zoom Drive Head Office. Zoom Drive cannot be held responsible for any payments made to the driving instructor.

2. If you have chosen to undertake driving tuition, this agreement is between you and your Zoom Drive franchise instructor. No contractual liability shall arise or subsist between you and Zoom Drive.

3. The following applies to all Block Bookings and promotional offers: There cannot be a break between the lessons of more than 3 weeks; otherwise, the remaining lessons will be forfeited. Abuse of these offers will result in the remaining lessons being revoked without a possibility of a refund. (This does not affect your statutory rights.)

4. The driving school allows 15 minutes waiting time for the instructor, due to unforeseen delays such as traffic, etc.

5. In the event of a mechanical breakdown of the vehicle in which you have been learning to drive, or for any other reason, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.

6. The driving instructor cannot be held responsible for driving tests postponed or cancelled by the Driving Standards Agency.

7. Where payments are made directly to the instructor, Zoom Drive does not accept responsibility whatsoever for any acts, default or failure on the part of the instructor not to carry out his or her obligations.

8. Cancellations should be made directly with the instructor 48 hours prior to the lesson appointment; otherwise, the lesson is chargeable.

9. We reserve the right to refuse a driving lesson or terminate a driving lesson should the driver be under the influence of alcohol or any other substances that would contravene road safety.

10. A test can only be booked with the full consent of the driving instructor. While every effort will be made by your instructor, should the pupil fail to reach a satisfactory standard of driving, or is likely to be a danger to themselves, third parties or property, We reserve the right to withdraw our cars for tests without notice should the instructor consider that you are not at test standard.

11. If you buy a block booking and you don’t have regular lessons maximum 2 hours every week then the package is not valid.

12. On the First lesson you must bring your provisional driving licence (the green card) valid for the UK and Northern Ireland must be provided. If you hold an older provisional licence, photo ID is required. [E.g. Passport, Student Photo etc.]

13. Pupils must be able to read a vehicle number plate from 67ft (20.5m) If pupil needs glasses or contact lens for corrective vision, these must be worn whenever driving.

14. The pupil must satisfy themselves with regards to the residency requirements laid down by the DVSA. If you are in any doubt, contact the DVSA before booking your course.

15. All pupils are expected to maintain good behaviour and satisfactory manners. Good behaviour and manners should be always exhibited during your course. Any abusive behaviour, physical damage or unseemly conduct to your instructor or any representative of Zoom Drive will not be tolerated and may lead to immediate cancellation of your course without refund. In addition, the responsible pupil must pay for any damage or shortfalls.

16. If Zoom Drive instructors, examiners or general public receive any kind of threat or abusive behaviour from the pupil in any way will not be tolerated and may lead to reporting you to the police and may lead to prosecuting.

17. The tuition vehicle must be treated with care and respect. Any wilful or malicious damage must be paid for by the pupil responsible.

18. Any waiting time will be treated as constituting driving time. E.g. if waiting at a theory test centre or travel to and from the practical test centre.

19. No guarantee can be made by Zoom Drive as to the availability of DVSA tests on the dates requested.

20. Zoom Drive cannot, will not, be held responsible for any expenses incurred in the event of the DVSA cancelling a test. In such cases, all complaints are solely with the DVSA and must be made to them alone.

21. Zoom Drive will endeavour to retain the same instructor throughout your course. However, Zoom Drive reserve the right to change this policy in the event of ill health, holidays, breakdowns or any other unforeseen circumstances.

22. In the interests of safety, pupils must follow the instructor’s directions and instructions at all times. If the pupil will not, or cannot, act to instructions in the interest of safety the course will become forfeit.

23. In the event of any lesson being cancelled due to adverse weather conditions, one of the 2 following conditions will apply (not both)

– 50% of the daily rate will be refunded.

– If the customer chooses to re-book this lost time, a 50% discount will be applied. If the customer does not re-book the lost time no refund will be made.

24. Once a pupil starts a lesson or replies they agree with the terms and conditions they are bound by them.

25. Prices can vary and Zoom Drive has the right to change them.

Not happy? Zoom Drive would like you to be delighted with your driving lessons. If you are not satisfied, then any complaint should be made by ringing in the booking office of Zoom Drive or by email.